Public Course

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icon-globe Language: English / French

icon-award  Level: Intermediate

icon-gradCPD Points: 16

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What You Will Learn
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What You Will Learn

On completion of this 2-day course, participants will have gained a greater understanding of Operational Risk Management (ORM) including;

  • Identification of emerging risks
  • Risk networks rather than risk registers
  • Implementing ORM: the invisible framework
  • Selecting and designing preventive KRIs

Delegates will leave the course equipped with a new network of practitioners, a wealth of content, additional references and readings, and an open line for further questions with the trainer.

Who Should Attend
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Who Should Attend

  • Enterprise Risk Managers
  • Operational Risk Managers 
  • Internal Auditors
  • Compliance Officers
  • Regulators
  • Every professional with a background in financial risk, internal audit, operations, compliance or security, who wants to extend his / her skills in operational risk and enterprise risk

Agenda

Agenda

Session 1 - Day One:

Operational Risk Framework and Governance

  • Operational Risk trends and emerging risks
  • Governance of Operational Risk: Roles and responsibilities
  • Operational risk framework: building blocks and consistency 
  • The business value of Operational Risk Management
  • Workshop and discussion: compare practices in operational risk management

Session 2 - Day One

Risk Identification & RCSA

  • Tools and techniques for risk identification
  • The importance of taxonomy
  • Risk connectivity: a network of risks
  • Definition and rules for RCSAs
  • Tool: Impact/probability matrix: format and meaning
  • Usage and choice when defining RCSAs
  • Class Exercise: Apply an RCSA to your top risks 

Session 3 - Day One:

Root causes analysis and Control Design

  • Slips and mistakes: Typology and causes of human errors 
  • Effective vs. Illusory controls
  • Root cause analysis: identifying patterns of failures 
  • Bow-tie: a most effective tool to define
  • Preventive and corrective controls
  • Leading KRIs
  • Risk likelihood and expected impact
  • Prevention by Design

Session 4 - Day One:

Designing and Selecting Preventive Key Risk Indicators

  • KRI, KPI, KCIs: concepts, overlaps and examples 
  • Essential features of preventive KRIs
  • Classifying KRIs: Environmental, Stress, Causal and Failure
  • KRI Design: Frequency - Trigger levels - Escalation criteria – Ownership - Data accuracy
  • Six steps to define and design preventive KRIs

Session 1 - Day Two:

Risk Appetite Definition, Statement and Communication


● Industry guidance on Risk Appetite
● Definition and Governance: Communicating Risk Appetite
● Risk Appetite Statements: Features, Templates and Examples
● Cascading and Monitoring Risk Appetite: RCSA and indicators
Class Exercise: express risk appetite, tolerance and limits for two of your top risks

Session 2 - Day Two:

Reporting and Escalation


● The role of incident data collection
● Data features: core losses and tail risks
● Three golden rules of reporting
● Management information: the “reporting cake”
Class interaction: best practice and sharing of experience

Session 3 - Day Two:

Scenario Analysis: Application to Cyber risk


● Brainstorming and workshop techniques to identify a scenario
● Scenario assessment: structure and method to mitigate behavioural biases
● Assessing rare events
● Examples: scenarios assessment IT disruption, cyberattacks and information security
incidents
Class Exercise: Applied scenario structuring

Session 4 - Day Two:

Risk Culture and Conduct


● Defining Risk Culture
● Key objectives, key behaviours
● Case study: conduct metrics & culture change programme
● Influencing behaviours: a framework

Testimonials

Testimonials

  • “The speaker did an amazing job making a dry subject entertaining and engaging. She was lively and explained concepts in a way that was applicable to all the people in the room. I learned a lot from this training.”

    Puja Shah, Essentials of ORM course, NYC, 2019

    “Extremely enlightening and timely.”

    Benjamin, Dubai, 2018

    “The course simplifies risk management in a practicable manner. “

    Oghale, Dubai, 2018

  • “I enjoyed the class very much and can't say enough about how effective the lessons were. I am already applying what I learned during the course and implementing a lot of your ideas. Thanks!”

    Brian S., New York

    “Ariane is an exceptional trainer, engaging and she brings her subject to life with lots of examples from many different organisations.”

    Eamon M., London

    “Excellent! Incredibly knowledgeable trainer, who was engaging & inspirational in her delivery. Very practical course.”

    Steve M

  • “Ariane has been one of the few instructors I've met with a wealth of knowledge in operational risk pillar.”

    Betsy P., New York

    “The trainer used relevant examples and support to make risk topic practical”

    Financial Director - Philippines

    “The trainer provided us with new insights to connect risk management with our business practices”

    IT Manager - Zagreb

  • “The speaker did an amazing job making a dry subject entertaining and engaging. She was lively and explained concepts in a way that was applicable to all the people in the room. I learned a lot from this training.”

    Puja Shah, Essentials of ORM course, NYC, 2019

    “Extremely enlightening and timely.”

    Benjamin, Dubai, 2018

  • “The course simplifies risk management in a practicable manner. “

    Oghale, Dubai, 2018

    “I enjoyed the class very much and can't say enough about how effective the lessons were. I am already applying what I learned during the course and implementing a lot of your ideas. Thanks!”

    Brian S., New York

  • “Ariane is an exceptional trainer, engaging and she brings her subject to life with lots of examples from many different organisations.”

    Eamon M., London

    “Excellent! Incredibly knowledgeable trainer, who was engaging & inspirational in her delivery. Very practical course.”

    Steve M

  • “Ariane has been one of the few instructors I've met with a wealth of knowledge in operational risk pillar.”

    Betsy P., New York

    “The trainer used relevant examples and support to make risk topic practical”

    Financial Director - Philippines

  • “The trainer provided us with new insights to connect risk management with our business practices”

    IT Manager - Zagreb

  • “The speaker did an amazing job making a dry subject entertaining and engaging. She was lively and explained concepts in a way that was applicable to all the people in the room. I learned a lot from this training.”

    Puja Shah, Essentials of ORM course, NYC, 2019

  • “Extremely enlightening and timely.”

    Benjamin, Dubai, 2018

  • “The course simplifies risk management in a practicable manner. “

    Oghale, Dubai, 2018

  • “I enjoyed the class very much and can't say enough about how effective the lessons were. I am already applying what I learned during the course and implementing a lot of your ideas. Thanks!”

    Brian S., New York

  • “Ariane is an exceptional trainer, engaging and she brings her subject to life with lots of examples from many different organisations.”

    Eamon M., London

  • “Excellent! Incredibly knowledgeable trainer, who was engaging & inspirational in her delivery. Very practical course.”

    Steve M

  • “Ariane has been one of the few instructors I've met with a wealth of knowledge in operational risk pillar.”

    Betsy P., New York

  • “The trainer used relevant examples and support to make risk topic practical”

    Financial Director - Philippines

  • “The trainer provided us with new insights to connect risk management with our business practices”

    IT Manager - Zagreb