Programme Overview

Public Course

icon-award   Level: Advanced

icon-globe  Language: English

icon-edit  Format: Online - Live Interactive

To register for this training, fill in the form available in the course brochure downloadable below or directly at the bottom of this webpage.

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Dates & Times


24 - 25 - 26 May 2021

icon-clock  9:00 - 12:30 BST (London)


Another Masterclass on regulatory visits will be delivered in May 2021.

Other Masterclass

Additional Information

Do you have any questions about this course?

We will be happy to answer any queries regarding our training portfolio. We also offer bespoke training to cater to specific organisational needs.

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Course Objectives

Course Objectives

Designed and delivered by a world-leading expert in the field, the course is a must-have for all operational risk practitioners wanting to benchmark their practice and discuss best practices. Delegates will leave the course equipped with a new network of practitioners, a wealth of content, additional references and readings. On completion of this 3-day course, participants will have gained an advanced understanding of Operational Risk Management (ORM) including;

  • Identification of emerging risks
  • Risk networks rather than risk registers
  • Implementing ORM: the invisible framework 


Session 1:  What COVID changed in Risk Management

  • Resilience in the financial industry
  • How banks and insurers reacted
  • The importance of scenarios
  • Raising awareness

    Roundtable: What COVID changed in the RM of your organisation             

Session 2:  Emerging and Interrelated Risks

  • Tools and techniques for risk identification
  • Categories of Emerging risks
  • Risk connectivity: network of risks
  • Horizon scanning and risk identification

    Class Exercise: Identify the network of your top risks and class feedback       

Session 3:  Appetite KRIs and Monitoring

  • Structure of Actionable Risk Appetite
  • Risk Hack: Bottom-up risk appetite
  • Appetite KRIs and monitoring
  • Refreshing the framework

Session 4:  Efficient RCSA Workshops

  • 8 Steps to design and run efficient RCSA programmes
  • Tasks pre and post workshop
  • Risk and control assessment: prioritising actions
  • Control validation
  • The pitfalls of control dependencies
  • RCSA workshop: an interactive demo – Guest speakers from Chapelle Consulting

Session 5:  Human Error and Control Design

  • Slips and mistakes: Typology and causes of human errors (J.Reason)
  • Understand and treat the causes of human error
  • Root cause analysis: tools and methods; bow-tie analysis
  • Benefits of root cause analysis: tracking the common failures and systematic patterns
  • Effective or Illusory controls
  • Prevention through design

    Group work: Control testing and control assessment: sharing of experience

Session 6:  Risk Reporting and Conduct Reporting

  • Modern issues on events and risk reporting: the regulator's view
  • Analysing operational risk data: Get insight, tell a story
  • Insightful reporting
  • Management information: The "reporting cake"
  • Aggregate and escalate risk information: Your options
  • Conduct reporting: Themes and details
    Highlights of best practice, group discussion and sharing of experience   

Session 7:  AI & Machine Learning to OpRisk: Zoom on Reputation

  • 7 applications of AI and ML to operational risk
  • Regulatory implications of using Machine Learning
  • Reputational impact of operational incidents: research result
  • Is being on the news always a bad thing?


Session 8:  Resilience and Positive Risk Management

  • The recent guidance on resilience
  • Key resilience criteria
  • Resilience and Reputation
  • Positive risk management: learning from success, thriving for performance
    Roundtable: benchmark your practice

Session 9:  Wrap-up

  • What have you learnt?
  • What will you remember?
  • What will you apply?
Course Leader

Ariane Chapelle

Ariane Chapelle, PhD, is the CEO and Managing Director of Chapelle UK. With over 25 years of experience in risk management, she is an internationally recognised trainer and consultant in Operational Risk.

Dr Chapelle is an Honorary Reader at University College London for the course 'Operational Risk Measurement for Financial Institutions’ and is a Fellow of the Institute of Operational Risk. In 2018, she designed the Certificate of Learning and Practice in Advanced Operational Risk Management, an accredited course for the Professional Risk Managers' International Association (PRMIA), which she delivers globally.

Dr Chapelle is a former holder of the Chair of International Finance at the University of Brussels with backgrounds in internal audit, credit risk and investment risk. She has been active in operational risk management since 2000 and was formerly head of operational risk management at ING Group and Lloyds Banking Group.  

Her new book Operational Risk Management: Best Practices in the Financial Services Industry, published by Wiley Finance Series in December 2018, rapidly became the No.1 bestseller in its field.

Price and Terms

Price and Terms

The Masterclass costs 870 £ and is intended for experienced stakeholders from a variety of audiences, including:

  • Chief Risk Officers 
  • Heads of Operational Risk 
  • Enterprise Risk Managers 
  • Operational Risk Managers 
  • Internal Auditors 
  • Compliance Officers 
  • Regulators
Masterclass Terms and Conditions

Registration Form

To secure your place, fill in the registration form below.

The invoice will be sent by email to the address provided in the billing details section below.

Please ensure you read the Masterclass Terms and Conditions before submitting the form.